Deploy
Improve everyday work
Use AI to save time and improve quality in everyday tasks, such as finding information, drafting documents and supporting decisions
It’s essential – even for companies that are doing well. BCG helps clients unlock their full potential, accelerate performance, and create more value
Unclear priorities mean teams pursue initiatives without a clear link to the business results they need to achieve
Teams work separately, without coordinating decisions, resources and dependencies
Technology is added to old processes, while the way people work and make decisions stays the same
Problems are spotted too late because progress reports track completed activities without showing whether performance is improving
We partner with clients to improve business performance and build lasting competitive advantage through transformations tailored to their priorities, from revenue growth, cost reduction and cash improvement to technology, organisational change, turnaround and restructuring. The 50 largest transformations BCG supported over a recent five-year period delivered 15% higher total shareholder return than relevant stock indices
Identify where performance can improve, and build a plan with clear priorities, expected benefits and investment requirements
Combine BCG’s industry and functional expertise with data, AI and engineering capabilities to improve processes, support better decisions and deliver measurable financial and operational results
Develop leadership and employee skills, embed new behaviours and ways of working, and equip your teams to sustain improvements after the program ends
Creating value with AI means changing how people work as well as the technology they use. BCG’s 10–20–70 approach focuses 10% of the effort on algorithms, 20% on technology and data, and 70% on people and processes across all three approaches below
Use AI to save time and improve quality in everyday tasks, such as finding information, drafting documents and supporting decisions
Use AI to redesign end-to-end processes, including roles and decisions, across sales, operations and customer service to improve speed, quality and cost
Use AI to develop new products, services and business models, such as AI-powered advisory services or personalised products that generate new revenue
Sustained results need both The What and The How
The what focuses on making the right improvements in operations and processes, including:
The how sets up a company for sustained success through:
Our transformation management platform brings initiatives, milestones, risks and financial impact into one place, helping your teams track progress, spot issues early and keep delivery on course
A three-year transformation combined network modernisation, commercial improvements and stronger execution across more than 30 business units. The program delivered approximately US$365m in EBITDA improvement, 10% revenue growth and a return to profit after 17 years
A market assessment combined commercial due diligence, gas-supply modelling and site-level feasibility analysis to identify a 2–2.3GW serviceable data-centre opportunity. BCG helped prioritise a first site with the potential to deliver power around two years faster than a grid connection, potentially generating more than $3bn in additional EBITDA per GW for the client’s customers over those two years
A bank-wide transformation modernised technology, redesigned customer journeys and deployed generative AI across five functions. The bank achieved 15% return on equity, compared with 10% for peers, and reduced average contact-centre handling time by more than 50%
A business-led procurement transformation combined supplier negotiations, AI-enabled simplification and more than 300 initiatives to reduce costs and free up capital for growth. BCG helped mobilise teams, accelerate delivery and build capabilities to sustain improvements. The program established an approximately US$3bn savings pipeline and delivered approximately US$850m in incremental savings in year one
Identify where performance can improve, agree priorities with leaders and build a business case for change
Turn agreed priorities into a practical delivery plan, with clear owners, resources, milestones and measures of success
Review progress, identify what is holding back results and agree the changes needed to improve performance
ObjectiveComprehensive sizing and summary of opportunities supporting ambitious but achievable overall plan
ObjectiveDetail-out initiatives, with initiative owners and concrete roadmaps across the organization; start deployment
ObjectiveMaximize benefits of transformation through execution and acceleration of initiatives, with ongoing governance ensuring that the changes stick
Source: BCG analysis
The Transform team combines our experience in shaping and running transformations with BCG’s wider industry, functional, and technology expertise. We work alongside your teams and relevant partners to set priorities, implement changes and track results
